2019 Community Satisfaction Survey
January 30, 2019

Colac Otway Shire Council would like to inform residents that from 5 February 2019, for a period of up to three weeks, your household may receive a call from an independent market research agency, National Field Services.

National Field Services have been commissioned to conduct a community satisfaction survey on behalf of Council.  Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of Colac Otway Shire Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

The survey will involve 400 interviews conducted among a representative sample of residents.

We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only overall results are shared with Colac Otway Shire Council.

COSIf you have any questions, please don’t hesitate to contact Colac Otway Shire Council on (03) 5232 9400.

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